Help & Customer Service
Information
Free Shipping Policy
We offer FREE standard shipping on over 2,099 eligible items. This offer typically includes all tools and machines, as well as many other select products. All eligible items will have clear “FREE Shipping” verbiage on the product detail page. If you qualify for free shipping, but your order also contains ineligible items, you will only be charged shipping for those ineligible items. This offer is valid for orders shipped within the contiguous U.S. only (excludes Alaska, Hawaii and Puerto Rico).
Freight Deliveries
Floorsupplies.net offers a number of heavy/over-sized items that will require delivery by a freight carrier. If your order requires freight delivery due to the size and weight of the shipment you will get this error. There was a problem retrieving your shipping quote
- Unfortunately one or more items in your cart can't be shipped to your location. Please choose a different delivery address. Please Note: You may also be getting this message because the products you have placed in your cart exceeded the 150 lb limit. Please call us at 561- 320-7425 or email us at sales@floorsupplies.net for a shipping quote.
A freight shipment will generally deliver within 3-5 business days of shipment, but could take longer depending on the service routes provided by the carrier in your area. All residential deliveries will require an appointment with the carrier. You will be contacted for a delivery appointment when your order arrives at the local delivery terminal. You can also contact the carrier beforehand to schedule the appointment. No appointment will be made for commercial deliveries unless requested.
Your order should be fully inspected upon receipt for evidence of damage or shortage before signing the delivery receipt. If there are any problems with your shipment, this must be noted with the carrier at the time of delivery or you can opt to refuse the shipment. We may be limited in our ability to help resolve any issues if not properly documented with the carrier at the time of delivery.
International Orders
We ship all over the world! Floorsupplies.net has shipped orders to 125+ countries. We offer a variety of international shipping options including USPS Priority Mail, Flat-Rate Mail and UPS expedited shipping services. A shipping quote for most orders can be seen in the shopping cart and during order review prior to checkout. Additional lead times may apply. Please contact us if you need assistance with a shipping quote.
- All prices shown are in US Dollars
- We are not responsible for the payment of duties, taxes or brokerage fees
- Most power tools sold are 110 Volt and may require a converter and/or power adapter to operate in your region
- Additional lead times may apply (we can typically ship any international order within 5-7 business days)
If a shipping quote is not shown online, your order is likely too large or heavy to ship parcel and may require shipment by air or ocean freight. In these cases, a broker would be required. If you do not have a broker, we can help assist you in finding a broker to help with delivery of an international freight shipment. Please contact us for details and further assistance.
Phone Orders
If you prefer to order by phone, please call us at (561)-320-7425. Our dedicated staff is available from 8am-5:00pm EST Monday - Friday to take your order or answer any questions.
Purchase Orders
You may also send us a purchase order by email to sales@floorsupplies.net. Unless terms have been established, we do typically require payment prior to fulfillment of purchase orders.
Payment Methods
Floorsupplies.net allows you to choose from a variety of secure payment methods. All information provided to us during checkout is protected by SSL encryption to ensure your privacy.
Credit Card
We accept the following credit and debit cards.
- Visa
- MasterCard
- Discover
- American Express
Apple Pay
Apple Pay is a mobile payment and digital wallet service allowing you to easily make secure purchases using a credit or debit card associated with your supported Apple device. The Apple Pay option will be available in the cart and during checkout on newer versions of iOS and Safari when using your iPhone, iPad, Apple Watch, or Mac.
Google Pay
The fast, simple way to pay in apps, on the web, and in millions of stores. Save tickets & passes. Add gift cards & offers. Rack up loyalty points. Pay contactless. Get exclusive offers. Easy to set up. Send & request money. Layers of security. Types: Credit & debit cards, Loyalty cards & offers.
Masterpass
Masterpass is a digital wallet that allows you to check out faster no matter how you shop. Simply store your payment and shipping information in one secure location for a simple, fast, and secure checkout experience.
Chase Pay
Chase Pay® puts your cards, wallets, loyalty programs and rewards all in one place. You can pay online, in stores and even use your Chase Ultimate Rewards® points.
Link to PayPal® and reap the rewards
Link your Chase cards to PayPal to shop at millions of participating places online. We’ll automatically keep your cards up to date — no need to enter new card information or worry about expiration dates.
Plus, eligible customers can even use Ultimate Rewards to pay at checkout with PayPal. We’ll apply your points toward purchases as a statement credit.
Use Chase Pay with Samsung Pay®
Chase Pay and Samsung Pay work together for you by adding more convenience and value to each purchase you make. You can use Chase Pay at millions of locations where Samsung Pay is accepted.
“Chase,” “JPMorgan,” “JPMorgan Chase,” the JPMorgan Chase logo and the Octagon Symbol are trademarks of JPMorgan Chase Bank, N.A. JPMorgan Chase Bank, N.A. is a wholly-owned subsidiary of JPMorgan Chase & Co.
Sales Tax
Floorsupplies.net is required to collect sales tax on orders shipped to destinations in the state of Florida. If applicable, the appropriate charges will be applied and displayed in the shopping cart and order review prior to checkout. We do not collect sales or use tax in other states.
If you qualify for tax exemption status, please supply us with a copy of your state resale certificate, tax exemption certificate or other proof of tax exemption for your state. You may email a copy of your tax exempt certificate to sales@floorsupplies.net - Upon approval, you will be provided instructions for making tax exempt purchases online or by phone.