Buyer's Remorse Policy

Thank you for shopping with FloorSupplies.net. We are committed to providing accurate product information and excellent customer service. However, please review the following policy regarding cancellations and returns due to buyer’s remorse.

❓ What Is Buyer’s Remorse?

Buyer’s remorse refers to a change of mind after an order is placed — such as ordering the wrong item, deciding you no longer need the product, or changing your preference.

❌ No Returns for Buyer’s Remorse

Due to the nature of our business, which includes specialty, custom, and direct-from-manufacturer items:

  • We do not accept returns or issue refunds for buyer’s remorse.

  • All sales are final once processed.

📦 Order Cancellation Requests

  • Orders can only be canceled if they have not yet shipped.

  • Once an order has shipped, it cannot be canceled or recalled.

  • Canceled orders are subject to our Return & Refund Policy if they have already entered the shipping process.

To request a cancellation, email sales@floorsupplies.net or call 561-320-7425 as soon as possible.

🚚 Refused Deliveries & Return Fees

If you refuse delivery due to buyer’s remorse:

  • You will be responsible for:

    • Return shipping costs

    • A 20% restocking fee

  • Original shipping and handling fees are non-refundable

  • Customs fees are also non-refundable, if applicable

🌍 International Orders & Customs Fees

For international customers, please note:

  • Any customs duties, taxes, VAT, or brokerage fees charged by your country are your responsibility.

  • These fees are not included in your purchase price.

  • Customs/import fees are non-refundable — even if the order is refused, returned, or canceled.

We strongly recommend checking with your local customs office before placing an order if you're unsure about potential charges.

✅ Preventing Buyer’s Remorse

To help ensure satisfaction with your purchase:

  • Review product descriptions, specs, and sizing carefully

  • Contact us with any product questions before ordering

  • Verify all shipping information is correct at checkout

💬 Questions?

Our team is happy to help before or after your order to make sure you’re confident in your purchase.

📧 sales@floorsupplies.net
📞 561-320-7425